Good Business Advice.

[swestrup]

I regularly read joelonsoftware despite the fact that I don't think Joel actually knows much about creating software -- at least, not the nitty-gritty details that programmers like to argue about. What he does understand is business and today's column about customer service is a particularly good example of that.

Comments

[wintersweet.livejournal.com]

Nice. I'm passing it on to jenniferward--though she knows that stuff, her company doesn't.